United Airlines

We flew United Airlines to Scotland because their route and timing worked best for us.  We boarded in Jacksonville Florida, had a 4 hour layover in Newark NJ and arrived in Glasgow Scotland at 7 am.  When returning home, we flew from Edinburgh to Jacksonville with a 4 hour layover in Chicago.

Jacksonville Check-In: Although we completed the on-line pre-check-in, we were required to check-in at the airport because it was an international flight.  The check-in process was not intuitive and not easy for people who are not familiar with the machines and for people who have a visual impairment.  One person at the United counter was very nice and helped us to complete check-in at the kiosk, her name was Charmika.  I am not sure why there are kiosks when every person checking in required assistance with the kiosks.  Perhaps the kiosks need to be re-worked so they are easier to use.

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